Experience: 0 - 1 Years
Location: Delhi
Education: Any Graduate
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description
Roles and Responsibilities: Good Communication Skills,Good computer skills
Skill & Job Requirements: - Knowledge of ISP's, and client applications/on-line tools
Ability to use the phone system
Customer Service Skills
Knowledge of Products and Processes
Ability to analyze and solve technical problems
Excellent spoken and written communication skills
Reasonably good Key boarding Skills
Desired Candidate Profile
Qualification: BA, BE / BTech, MCA, Other Qualifications, Vocational
Experience: 0-1 Years
Skills: Answer ACD calls and access customers technical support needs and handle/route accordingly
Log Customer calls Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools
Use troubleshooting techniques to identify products that are defective
Identify and provide input on unique or recurring customer problems Update knowledge of customers product line and service offerings ,current products and technologies
Ensure proper escalation procedures
Area of expertise: Operations
Contact Details
Company Name: Wipro BPO Solutions Ltd.
